Technical Support
If you’re experiencing a fault, require a service booking, or want to set up a maintenance agreement, our technical team is ready to help.
Reliable Support for Diagnostic Equipment & Veterinary Machinery
At DIAG, we understand that downtime is not an option when animal health, diagnostics, and production are on the line. That’s why we offer dedicated technical support services for all equipment and machinery supplied through our Import & Export and Poultry divisions.
Whether it’s a diagnostic tool, dosing system, incubator, or surgical device — our experienced technical team is here to ensure your equipment performs at its best, every time.
Our Services Include:
On-Site Installations
Nationwide setup and commissioning for all new equipment purchases.
Routine Maintenance & Servicing
Scheduled services to reduce risk of failure and extend equipment life.
Breakdown Response & Repairs
Fast response to faults, with parts replacement and recalibration where needed.
Remote Technical Support
For select equipment, remote diagnostics or guidance is available via phone, video, or app.
User Training
We ensure your team knows how to safely and effectively use the equipment, with operational protocols and safety guidance.
Compliance Documentation
Support with documentation for audits, warranty claims, and regulatory inspections
Why choose DIAG Technical Support?
Specialist Knowledge
Our team knows the veterinary and poultry production environments inside and out.
Quick Turnaround
We prioritise response time and minimise disruption to operations.
Genuine Parts
We only use manufacturer-approved components to maintain integrity and warranties.
Tailored Maintenance Plans
Ongoing support packages available for large installations or high-usage equipment.